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Slipstream Runner support
Help with voice coaching, GPS and unlocking Pro.
Include your phone model, whether you’re on Android or iPhone, and the app version (shown in the app’s menu). We usually reply within a couple of days.
Common questions
How do I set up voice coaching?
Turn Voice on, then use the Voice Coaching Config card. Under Coach me on, pick Speed, Cadence or both. Then choose Deviation (speaks up when you drift off your target, with Target and Sensitivity settings) or Frequency (calls out your numbers on a timer: Constant, 15, 30, 60 or 120 seconds). Free users get speed coaching every 30 seconds. Pro unlocks every option.
What does Sensitivity do?
In Deviation mode, Sensitivity sets how far you can drift from your target before your coach speaks. Tight speaks up sooner, Loose gives you more room, and Normal sits in between.
Why is my speed or distance off, or why won’t tracking start?
GPS needs a clear view of the sky. Start outdoors, away from tall buildings and heavy tree cover, and give your phone 20–30 seconds to lock on before you start. Open the GNSS diagnostics in the app: more satellites and a smaller accuracy number mean better tracking. Make sure the app has precise location permission.
Tracking stops when my screen turns off.
Allow the app to show notifications. The tracking notification is what keeps a session running in the background. On Android, also set the app’s battery usage to Unrestricted (Settings → Apps → Slipstream Runner → Battery), since some phones stop background apps aggressively.
I can’t hear the coach.
Check that Voice is on and your media volume is up. Coaching uses your phone’s text-to-speech engine, so make sure one is installed and set to English.
What’s free, and what does Pro add?
See the Free & Pro comparison. Every session is saved on the free plan too, so your full history appears as soon as you upgrade.
I bought Pro but the app shows the free version.
Make sure you’re signed in to the same Google or Apple account you bought Pro with, then open the upgrade screen and tap Restore Purchases. Pro can take a few seconds to show after the app starts while it checks with the store.
Is Pro a subscription?
No. Pro is a one-time purchase. You pay once, it’s yours, and there’s nothing to cancel.
How do I get a refund?
Purchases go through the stores, so refunds are handled by them. On Android, request one from your Google Play order history. On iPhone, use reportaproblem.apple.com.
How do I delete my data?
Delete sessions from the History screen, or uninstall the app to remove everything. Your data is stored only on your phone. See the privacy policy.